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How 5rcycle Handles Your Personal Data

At 5rcycle, we collect only what we need to run your account, process your transactions, and keep your session secure — nothing beyond that.

Data collected with purposeUPI & Paytm transaction recordsAccount security controlsRight to access your dataContact us to request changes

Explore Lobby Read FAQ

What Data We Collect and Why

5rcycle Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account on 5rcycle, we collect your name, email address, phone number, and payment details linked to UPI, Paytm, or PhonePe. We use this information to verify your identity, process deposits and withdrawals, and comply with applicable law in jurisdictions where access is

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permitted. Device identifiers and session logs are captured automatically to maintain account security and detect unusual activity. We do not sell your personal data to third parties. Any data shared with payment processors — such as your UPI handle or Paytm-linked number — is handled under
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their own privacy terms, which we recommend you read. Your data is stored on servers with encryption at rest. Access is restricted to authorised staff on a need-to-know basis, and all access events are logged.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our privacy team is reachable through the…

Email Privacy Team Send your data access or correction request to our dedicated privacy address. Include your registered email and account number so we can locate and verify your record without delay.

Live Chat Support Our support chat is available around the clock. Raise a privacy query directly in the chat window and an agent will escalate it to the privacy team on your behalf, usually within one hour.

In-Account Help Centre Log in, open the Help Centre from your account menu, and select the Privacy and Data section. You can submit a formal data request from there, and track its status in the same view.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We apply layered controls across every stage of your data's life cycle — from the moment you enter your UPI handle to the point your account is closed and data is scheduled…

End-to-End Encryption

All data in transit between your device and our servers is encrypted using TLS 1.2 or higher. Payment data tied to UPI, Paytm, and PhonePe transactions is never stored in plain text on our systems at any point.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. Analytics cookies measure page performance in aggregate — no individual browsing behaviour is sold or shared with advertisers.

Account Security Controls

Two-step login verification is available on your account settings page. If we detect a login from an unrecognised device or location, we send an alert to your registered mobile number before granting access.

Data Retention Schedule

Active account data is retained for as long as your account remains open. After closure, transaction records are kept for the period required by applicable financial regulations, then permanently deleted from our systems.

Third-Party Processors

We work with payment processors and identity verification providers under data processing agreements that bind them to confidentiality and security standards equivalent to our own. We do not permit them to use your data for their own marketing.

Your Right to Request Changes

You can ask us to correct inaccurate data, export a copy of what we hold, or delete your account data where no legal retention obligation applies. Submit requests via the Help Centre or our privacy email and we respond within seven working days.

Your Privacy Questions Answered

Common questions about how 5rcycle collects, stores and shares your personal data — and what steps you can take to manage it through your account or by contacting our privacy team directly.

We collect your name, email address, phone number, date of birth, and the payment identifiers you link — such as your UPI handle or Paytm-registered number. We also log device type, IP address, and session timestamps for security purposes.

We share data only with payment processors (UPI, Paytm, PhonePe) and identity verification providers, under binding data-processing agreements. We do not sell your personal data or share it with advertisers for marketing purposes.

Transaction and identity records are retained for the period required by applicable financial and regulatory law in the jurisdiction you accessed the platform. After that period, the data is permanently deleted from our servers.

Yes. Submit a data access request through the Privacy and Data section of the in-account Help Centre, or email our privacy team with your registered email and account number. We respond within seven working days.

Use the Help Centre to submit a correction or deletion request. Deletion is processed where no legal retention obligation applies. If a retention period is active, we will inform you of the earliest deletion date and confirm once complete.

We use session cookies for login continuity, preference cookies for lobby settings, and aggregate analytics cookies. You can manage cookie preferences through your browser settings; disabling session cookies may affect login functionality.

Yes. Access to 5rcycle, including the data rights described in this policy, depends on local law and is available only where local law permits. If you are unsure whether access is permitted in your location, please check the applicable regulations.

How 5rcycle Handles Your Personal Data

Reach Us About Your Privacy Rights

How We Protect and Manage Your Account Data

End-to-End Encryption

Cookie Policy

Account Security Controls

Data Retention Schedule

Third-Party Processors

Your Right to Request Changes

Your Privacy Questions Answered

01 What personal data does 5rcycle collect when I open an account?

02 Does 5rcycle share my data with third parties?

03 How long does 5rcycle keep my data after I close my account?

04 Can I request a copy of all the data 5rcycle holds about me?

05 How do I ask 5rcycle to correct or delete my personal data?

06 What cookies does 5rcycle use and can I turn them off?

07 Is access to 5rcycle and its data practices subject to local law?

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